Flexi Booking Guarantee

Flexi Booking Guarantee

 
This is guarantee applies to all bookings made in 2020 and 2021.

What’s covered

Our Flexi Booking Guarantee automatically applies to all booking made in 2020 and 2021. In relation to the Coronavirus pandemic you are covered for the following:
 
  1. If our campsites are closed
  2. UK Government places restrictions on travel
  3. You’re unable to travel due to COVID-19 or the need to isolate
  4. You consider it unsafe to come on holiday
 

How to claim using the guarantee

All you need to do is get in touch with the team at the campsite you’ve booked with using the contact details provided  below (within the timeframe detailed in the Guaranteed Change Period defined below) and advise us that you’d like to move your booking.
 
If you have the new dates let us know and we can check availability and book you in, if you’re unsure we can hold your deposit against a booking for future dates to be confirmed.

Terms and Conditions

  1. The ‘Guarantee Change Period’ allows transfer within the period of 28 days and 4 days prior to arrival.
  2. Should UK Government advice significantly change in the 4 days prior to arrival we’ll honour the Flexi Camping Guarantee for you.
  3. All other booking Terms and Conditions remain unchanged (Standard Terms and Conditions of Sale and Lee Valley campsite specific Terms and conditions)
  4. Changes to holiday dates are subject to availability
  5. Bookings for touring pitches and camping pods can be changed to one of our other campsites
  6. If you do not rebook your holiday at the time of advising that you’d like change your holiday dates, you have 12 months from the date of notification of change to book your new stay.
  7. All stays must be taken by 31 December 2022.

Contact information

 
03000 030 619  |  almostwild@leevalleypark.org.uk
 
 
 

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