Keeping you safe

Keeping you safe

 
Throughout the Coronavirus outbreak, keeping our visitors, staff and volunteers safe has been our top priority. We’ve reviewed the Government’s latest advice and with changes to the way we run the marina we’ve opened our chandleries and workshops.
 
Our marinas
  • If you or any member of your household is experiencing any symptom of Covid-19 please do not come to the marinas. Please either telephone or e-mail and we will re-schedule your appointment or works
  • Enquires can be made either by e-mail or telephone to the marina offices at Lee Valley Marina, Stanstead Abbotts or Lee Valley Marina, Springfield
  • When arriving at the marinas please make sure you park far enough away from the next car to avoid contact with other people. If other people are nearby, please wait for them to go before getting out of your car
  • Face coverings are mandatory for all customers when entering the venue’s receptions, shops and catering outlet. They can be removed if instructed by a member of staff so that activities can be undertaken and for consuming food
  • Track and Trace – please help us to support NHS Track and Trace by registering your contact details when entering the venue using QR code. If you need any help to do this please ask a member of staff
  • You must maintain 2m between yourself and others at all times
  • At present toilet, facilities are only available to berth holders. The toilet facilities are restricted to two persons at a time. If there are, two persons in the toilet block please wait for someone to leave
  • Hand sanitiser is available at reception and chandlery and should be used when entering the buildings
  • If you arrive at the marinas for repairs or craning please telephone the marina office and a member of staff will come to the quayside to advise you on the current rules on site. 
  • If your vessel is on site for repairs please stay with your vessel and don’t board any other vessel
  • Quayside services are available at Lee Valley Marina, Springfield between 09:00 to 15:30 by appointment for boats and at Lee Valley Marina, Stanstead Abbotts between 09:00 to 13:30 (no appointment necessary)
  • At the present time slipways are only available for delivery or retrieval of vessels and not for day tripping 
  • During craning procedures, you’ll be asked to stand away from the vessel in an area indicated by marina staff
  • The chandleries are open for a full range of products but not for browsing
  • Chemical toilet disposal points are open, please wash your hands after use
  • Marina staff cannot work inside vessels
  • During engine repairs and servicing marina staff will ask you to maintain the 2m rule and ask you to leave the engine space or cockpit
  • Only one person at a time can use the laundry facility at Lee Valley Marina, Springfield to maintain social distancing
  • Only berth holders should stay overnight on the marinas.
  • All dogs should be kept on leads at all times.
 

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