Coronavirus (COVID-19) UPDATE
Updated 22 June 2020
Keeping our visitors, staff and volunteers safe is our top priority. We’ve assessed the latest advice from the Government on Coronavirus and decided that our fisheries and golf course can reopen under the guidance.
We're getting set to reopen our sport venues. You can find our update for you here. For a detail view of each venue please visit there page:
Our campsites are waiting for further Government advice, but hope to open soon and we’re taking bookings for stays from 1 August 2020. We've introduced our Flexi Booking Guarantee which means you can book your holiday safe in the knowledge that you can change your plans if Coronavirus affects them. You can also read on the measures being put in place to keep staff and visitors safe here.
Our parklands are open. All car parks which serve our green spaces are open seven days a week. With the changes to Government advice on Coronavirus, we feel that this is the right time to reopen them fully. The guidance is still to stay local and, of course, you must follow social distancing when you are out. If an area looks busy please go elsewhere. Our venue car parks remain closed.
We know that green spaces are crucial for exercise and mental wellbeing, but anyone visiting must follow the Government’s rules to stop the spread of Coronavirus.
This means enjoying exercise outside such as a run, walk, or cycle – alone or with members of your household. If meeting with one person outside your household ensure you are two metres apart and follow social distancing when walking through the park.
Team sports and social activities (e.g. picnics, playdates) with more that 6 people outside of your household should not be taking place. We’ve taped off benches and picnic tables to restrict these actions. Gatherings have been banned.
Our Rangers, security team and the police are out in the parks urging people to follow social distancing rules.
Observe social distancing, staying at least 2m apart from other people
Use all areas of the park that remain open, not just the paths, so you can maintain an appropriate distance from others
If the park is crowded, do not enter if you cannot safely stay at a distance from others, consider exercising in quieter less-used streets.
Avoid touching surfaces (such as gates or hand-rails) and your mouth and face. Please follow Public Health England advice on hygiene and wash your hands as soon as you get home.
Pay attention to any instructions from our team. Temporary measures have been put in place to safeguard you.
Do not visit if you have any symptoms – fever, coughs, shortness of breath. See NHS guidelines if this applies to you.
Keep safe and stay well
Getting set to reopen your sports venues
Updated 22 June 2020
We hope you’re keeping well at this difficult time.
We’ve been carefully assessing Government announcements on how sports and leisure venues can reopen. We want to play our part in helping everyone get back to normal through exercise, staying healthy and having fun – and, while we want to reopen quickly we, of course, need to do this in ways which are both safe and financially viable.
We’ve kept our green spaces open throughout the crisis and have restarted some leisure activities, but getting all our activities up and running won’t be speedy or straightforward. A full list of what’s currently open is on the right hand side of this page.
The pandemic has had a huge financial impact on us. Most of our income comes through activities we sell in spring and summer which have been heavily affected by lockdown.
So far we’ve lost around £3m of income during lockdown, around a quarter of the income we’d expected this financial year and, like so many other leisure organisations, we need to reopen carefully, responsibly and safely in a staged way to build back up to providing our visitors with their favourite activities and to make sure we’re here for you long term.
We’ve been carrying out deep cleans - keeping visitors and staff safe will remain our number one priority and each venue will have a bespoke approach to reopening. At Lee Valley Golf Course, for instance, it’s been relatively easy to implement social distancing and it’s now open and proving popular. But changes needed for other activities are more complicated. Our sports venue teams have been working out how to sustainably cope with social distancing itself and the lower capacities which social distancing will demand.
Our venues are complex operations which often rely on income from events and private hires, which are not happening at the moment because of the impact of Coronavirus. Many of our venues provide a variety of activities, some of which are integral to what we do but are loss making, but in a normal year can be covered by our more commercial activities. Because we need to make sure that opening doesn’t put us in a worse financial position than we’re already in, some of our venues will begin with limited activities and shorter opening hours. We’ll assess how each of these activities work, make changes, and expand what we can offer so that we can control our costs, gauge visitor interest and balance the income potential. We’ll keep you updated through newsletters, our website and social media.
When the time comes to visit you’ll see some changes. We’ve been carrying out deep cleans of our venues. Our staff may be wearing face masks, we may have changed entrances and exits, you may have to queue. Cafes and changing rooms might be shut. You’ll have to pre-book everything, we’ll be providing hand gel, won’t be taking cash and, of course, need you to practice social distancing.
We want you back as soon as we can. Visitors are what Lee Valley Regional Park is here for and who we’re here to serve – we can’t wait to see you all again, so please bear with us during this time.
NHS and Public Health England Guidance
Please follow the Government’s health and safety advice:
Wash your hands with soap and water often – do this for at least 20 seconds.
Always wash your hands when you get home or into work.
Use hand sanitiser gel if soap and water are not available.
When you cough or sneeze, cover your mouth and nose with a tissue or your sleeve. Put used tissues in the bin immediately and wash your hands afterwards.
Try to avoid close contact with people who are unwell.
Do not touch your eyes, nose or mouth if your hands are not clean.
Frequently asked questions about our venues and services
We've pulled together information on the key questions our visitors are asking, along with their answers and compiled them into this handy document. It covers bookings, gift vouchers, contact information and specific things for each of our venues and services.
Download a copy here.
Gift Vouchers update in relation to Coronavirus (COVID-19)
Do you have a voucher that’s due to expire?
Due to the Covid-19 outbreak, we’re extending the expiry dates on our gift vouchers whilst we’re closed by an extra 12 months. So if you have a voucher that would have expired after 21 March 2020 you will automatically receive an additional 12 month window to redeem it.
Our booking portal is not open at the moment but follow us on our social media channels and we’ll let you know as soon as you can book your experience.
We appreciate your understanding and look forward to welcoming you to the venue, in the meantime stay safe.
Our gift voucher are now valid for two years!
If you’re thinking of buying a voucher whilst we’re closed, you’ll benefit for our extended redemption offer – we’ve increased the window from 12 to 24 months from date of purchase.
Shops may be closed, but you can still bring smiles to loved ones faces with a Lee Valley experience day voucher –choose from white water adventures, track cycling days, horse riding, fun on the farm and holidays.